Passenger Experience

dnata prioritises unaccompanied minors

Air services provider dnata has seen a huge surge in demand for unaccompanied minor services

Capgemini lands new Heathrow deal

Capgemini has secured a new four-year deal with Heathrow Airport to provide DevOps support for its extensive technology estate

ONT and CBP deploy Simplified Arrival

Inspection wait times for arriving international passengers are being reduced significantly at Southern California's Ontario International Airport

SITA FlexBox makes Galápagos debut

The introduction of SITA FlexBox at Seymour cruise terminal in the Galápagos Islands will facilitate easy off-airport check-in

Passengers prioritise speed and convenience

IATA’s 2023 Global Passenger Survey (GPS) has shown that travellers are increasingly embracing biometrics and off-airport processes to deliver speed and convenience

MIA hosts children with special needs

Ahead of the busy Thanksgiving travel week, Miami International Airport hosted its second MIA Airport Instruction and Readiness (MIAair) tour of 2023

Christchurch deploys Amadeus technology   

The move to the cloud contributes to digital innovation, with more than 80 energy-intensive workstations upgraded

Leeds Bradford expansion work to start

Leeds Bradford Airport (LBA) is investing more than £100m into regeneration of its terminal facilities

Putting the airport user centre stage

User psychologist Christian Vatter outlines how focusing on the user will help airports deliver a better passenger experience

Minute Suites expands at Atlanta

Minute Suites is expanding its presence at North America’s busiest airport

LAT boosts YVR connections

Vancouver International Airport (YVR) has selected translation agency LAT Multilingual to help it better serve Chinese travellers

LAX upgrades terminal-to-terminal access

A new airside link between terminals is one of many updates designed to make the airport efficient, dependable and user-friendly