Passenger Experience
LLA teams up with London Blitz
London Luton Airport (LLA) has teamed up with the London Blitz American football team to promote the new Luton Airport Express service
Aberdeen targets disruptive behaviour
Aberdeen International Airport (AIA) has launched its disruptive passenger campaign ahead of the 2023 summer season
EasyPark signs agreement with Schiphol
Parking tech specialist EasyPark Group is to introduce automatic number plate recognition to Schiphol Airport’s P1 Short term car park
Baggage errors drive digitalisation
The air transport industry is turning to digitalisation as baggage mishandling rates virtually double amid growing passenger volumes, says SITA
Airports industry insight: Waseem Al Rousan
Waseem Al Rousan shares his thoughts on the importance of customer-centric operations, technology investment and understanding data
DFW launches online reporting tool
Dallas Fort Worth International Airport (DFW) has unveiled a new way for travellers to report suspicious activity and operational concerns
Airport leaders urge operators to prepare
Participants at the recent Global Airport Leaders’ Forum have urged operators to plan for the future of aviation security by embracing new technologies
Manchester launching airport podcast
The podcast will provide insights into ‘everything from bird scaring and celebrity visits to sustainability and winning new routes’
Travelex expands UK airport services
Travelex has expanded its ATM click & collect service across Heathrow, Birmingham and Manchester airports following a successful pilot
CPK outlines passenger experience plans
Centralny Port Komunikacyjny is set to build a state-of-the-art airport hub from scratch, promising a seamless, enjoyable passenger experience
Changi launches metaverse experience
CAG and Accenture have unveiled a metaverse experience called ChangiVerse, enabling audiences to connect with the airport in the digital space
Dubai wins customer services awards
Dubai Airports’ integrated contact centre has won a Gold Stevie Award and an International Business Excellence Award (IBXA)