Passenger Experience
dnata prioritises unaccompanied minors
Air services provider dnata has seen a huge surge in demand for unaccompanied minor services
Capgemini lands new Heathrow deal
Capgemini has secured a new four-year deal with Heathrow Airport to provide DevOps support for its extensive technology estate
ONT and CBP deploy Simplified Arrival
Inspection wait times for arriving international passengers are being reduced significantly at Southern California's Ontario International Airport
SITA FlexBox makes Galápagos debut
The introduction of SITA FlexBox at Seymour cruise terminal in the Galápagos Islands will facilitate easy off-airport check-in
Passengers prioritise speed and convenience
IATA’s 2023 Global Passenger Survey (GPS) has shown that travellers are increasingly embracing biometrics and off-airport processes to deliver speed and convenience
MIA hosts children with special needs
Ahead of the busy Thanksgiving travel week, Miami International Airport hosted its second MIA Airport Instruction and Readiness (MIAair) tour of 2023
Christchurch deploys Amadeus technology
The move to the cloud contributes to digital innovation, with more than 80 energy-intensive workstations upgraded
Leeds Bradford expansion work to start
Leeds Bradford Airport (LBA) is investing more than £100m into regeneration of its terminal facilities
Putting the airport user centre stage
User psychologist Christian Vatter outlines how focusing on the user will help airports deliver a better passenger experience
Minute Suites expands at Atlanta
Minute Suites is expanding its presence at North America’s busiest airport
LAT boosts YVR connections
Vancouver International Airport (YVR) has selected translation agency LAT Multilingual to help it better serve Chinese travellers
LAX upgrades terminal-to-terminal access
A new airside link between terminals is one of many updates designed to make the airport efficient, dependable and user-friendly