Passenger Experience

LLA teams up with London Blitz

London Luton Airport (LLA) has teamed up with the London Blitz American football team to promote the new Luton Airport Express service

Aberdeen targets disruptive behaviour

Aberdeen International Airport (AIA) has launched its disruptive passenger campaign ahead of the 2023 summer season

EasyPark signs agreement with Schiphol

Parking tech specialist EasyPark Group is to introduce automatic number plate recognition to Schiphol Airport’s P1 Short term car park

Baggage errors drive digitalisation

The air transport industry is turning to digitalisation as baggage mishandling rates virtually double amid growing passenger volumes, says SITA

Airports industry insight: Waseem Al Rousan

Waseem Al Rousan shares his thoughts on the importance of customer-centric operations, technology investment and understanding data

DFW launches online reporting tool

Dallas Fort Worth International Airport (DFW) has unveiled a new way for travellers to report suspicious activity and operational concerns

Airport leaders urge operators to prepare

Participants at the recent Global Airport Leaders’ Forum have urged operators to plan for the future of aviation security by embracing new technologies

Manchester launching airport podcast

The podcast will provide insights into ‘everything from bird scaring and celebrity visits to sustainability and winning new routes’

Travelex expands UK airport services

Travelex has expanded its ATM click & collect service across Heathrow, Birmingham and Manchester airports following a successful pilot

CPK outlines passenger experience plans

Centralny Port Komunikacyjny is set to build a state-of-the-art airport hub from scratch, promising a seamless, enjoyable passenger experience

Changi launches metaverse experience

CAG and Accenture have unveiled a metaverse experience called ChangiVerse, enabling audiences to connect with the airport in the digital space

Dubai wins customer services awards

Dubai Airports’ integrated contact centre has won a Gold Stevie Award and an International Business Excellence Award (IBXA)