Passenger Experience

LLA in customer service finals

London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers

Heathrow tackles Airport Dads

Heathrow has recruited former undercover police officer Danni Brooke to hunt out and de-stress frazzled travellers

easyJet extends Twilight Bag Drop to GLA

Available for the first time at Glasgow Airport, the free service enables customers on early morning flights to drop off their bags the evening before

Telemedicine arrives at SFO

Travellers and staff at San Francisco International Airport (SFO) can now book a virtual visit with a healthcare provider

BA trials LHR wayfinding app

British Airways is trialling a new digital wayfinding tool designed to help customers navigate their way through London Heathrow Airport

One Too Many campaign returns

The One Too Many campaign has returned for the summer season, warning UK holidaymakers of the consequences of disruptive behaviour

Sabre and iCoupon tackle disruptions

Sabre has signed an agreement with digital vouchering platform iCoupon to help improve the passenger experience during disruptions

Ontario adopts Sunflower programme

California’s Ontario International Airport (ONT) is offering passengers with non-visible disabilities the opportunity to travel with confidence

LLA teams up with London Blitz

London Luton Airport (LLA) has teamed up with the London Blitz American football team to promote the new Luton Airport Express service

Aberdeen targets disruptive behaviour

Aberdeen International Airport (AIA) has launched its disruptive passenger campaign ahead of the 2023 summer season

EasyPark signs agreement with Schiphol

Parking tech specialist EasyPark Group is to introduce automatic number plate recognition to Schiphol Airport’s P1 Short term car park

Baggage errors drive digitalisation

The air transport industry is turning to digitalisation as baggage mishandling rates virtually double amid growing passenger volumes, says SITA