Passenger Experience
Passengers prioritise speed and convenience
IATA’s 2023 Global Passenger Survey (GPS) has shown that travellers are increasingly embracing biometrics and off-airport processes to deliver speed and convenience
MIA hosts children with special needs
Ahead of the busy Thanksgiving travel week, Miami International Airport hosted its second MIA Airport Instruction and Readiness (MIAair) tour of 2023
Christchurch deploys Amadeus technology
The move to the cloud contributes to digital innovation, with more than 80 energy-intensive workstations upgraded
Leeds Bradford expansion work to start
Leeds Bradford Airport (LBA) is investing more than £100m into regeneration of its terminal facilities
Putting the airport user centre stage
User psychologist Christian Vatter outlines how focusing on the user will help airports deliver a better passenger experience
Minute Suites expands at Atlanta
Minute Suites is expanding its presence at North America’s busiest airport
LAT boosts YVR connections
Vancouver International Airport (YVR) has selected translation agency LAT Multilingual to help it better serve Chinese travellers
LAX upgrades terminal-to-terminal access
A new airside link between terminals is one of many updates designed to make the airport efficient, dependable and user-friendly
Sickness forces LGW to restrict flights
London Gatwick has temporarily limited flight numbers to provide certainty to passengers following recent air traffic control issues
LLA invests in its passengers
London Luton Airport (LLA) is to develop a new two-storey restaurant, part of a £30m investment designed to enhance the passenger experience
Softech helps monitor RUH air quality
Monitoring of indoor air quality has begun at Riyadh's King Khalid International Airport in
Saudi Arabia
Hamad digitises passenger assistance
Qatar’s Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, has installed passenger digital assistance kiosks