Passenger Experience

23rd March 2023

Advance Declaration is now available to all travellers arriving on international flights into Canada’s Edmonton International Airport (YEG)

22nd March 2023

Hamburg Airport is the first German airport to test smart cabin baggage trolleys from Danish developer Intelligent Track Systems (ITS)

6th March 2023

Airports Council International (ACI) World has announced the winners of this year’s Airport Service Quality (ASQ) Awards

27th February 2023

Airport Dimensions has identified a number of new ‘tribes’ based on the type of experience passengers seek across the airport journey

17th February 2023

Passengers travelling to intercontinental destinations from Schiphol are learning about the airport of the future via a new installation

16th February 2023

Travel Point Group has signed an agreement with Perth Airport, Western Australia, to deliver the first Gaming Point VR lounge in an airport

10th February 2023

LLA and easyJet have hosted an accessibility day to help familiarise travellers with disabilities with the passenger journey

26th January 2023

SITA is strengthening its airline, airport, and border solutions in partnership with travel identity company Zamna Technologies

27th December 2022

Passengers have long loathed airport waiting lines. But, in the age of COVID, cutting queues is no longer just a matter of keeping travellers happy, finds Paul Willis

20th December 2022

Stage 2 of the 2.5-mile extension to the PHX Sky Train, linking Phoenix Sky Harbor International Airport to the Rental Car Center, has opened

12th December 2022

Cologne Bonn Airport is offering a new service for travellers, CGNGateWay, which allows them to reserve a time slot for security checks

6th December 2022

Denver International Airport has launched a pilot programme enabling travellers to pre-book checked luggage at remote airline check-in locations