Hamburg Airport is the first German airport to test smart cabin baggage trolleys from Danish developer Intelligent Track Systems (ITS).
Thirty cabin baggage trolleys are in operation on the Passenger Pier (behind the security check), free of charge, until mid-May. As well as a large stowing area, the trolleys have an interactive display, enabling passengers to find details of their flight or to browse the offers in the various shops. They also have the capability to guide users to their destination within the airport.
“It is our aspiration at Hamburg Airport to continually enhance our airport operations with technological innovations. We are therefore doubly thrilled to be able to give our passengers an insight into the digital future of travel with the intelligent cabin baggage trolleys from ITS.
“The combination of cabin baggage trolley and infoscreen is an optimal approach to satisfying the special service expectations of people travelling by air. Thanks to the interactive site map, passengers always know where they are and can explore the airport at their leisure without losing track of their flight,” said Lutz Deubel, head of centre management at Hamburg Airport.
The touchscreens on the new trolleys are as easy to operate as a smartphone, according to ITS. Users do not need to log in. On the interactive site map, they can choose between shops, restaurants, gates and lavatories before being guided straight there. Clicking on a shop or restaurant enables the trolley user to browse what is on offer there.
The touchscreen also allows the user to stay up to date with the timings of their flight: they can do so by scanning the QR code on their boarding pass or selecting their flight manually.
If the flight is moved to another gate or flight details change, a pop-up message will appear on the screen.
Image: Oliver Sorg/ Hamburg Airport