Passenger Experience
BLR Airport introduces robots
Kempegowda International Airport, Bengaluru (BLR Airport) has introduced first-of-their-kind artificial intelligence-driven assistance robots
Philadelphia’s Minute Suites reopens
Minute Suites, part of the MarketPlace PHL portfolio, has reopened at Philadelphia International Airport after refurbishment
Biometric boarding to make MIA debut
Passengers departing from Miami International Airport (MIA) will soon be able to board their international flights with just the click of a camera
BIAL Genie Hackathon winners announced
BIAL — operator of Kempegowda International Airport, Bengaluru (BLR Airport) has revealed the winners of the BIAL Genie Hackathon
Passenger audio walk launched at Munich
Munich Airport is now offering a varied audio walk through Terminal 2 to help families with children enjoy shorter waiting times
Isavia and Amadeus transform Keflavík IT
Icelandic airports operator Isavia is working with Amadeus to transform IT – and the passenger experience – at Keflavik, Iceland’s primary airport
Good digital experience key, finds research
Research published by Airport Dimensions has concluded that airports need to use data more effectively when communicating with customers
SFO reopens Yoga Rooms
San Francisco International Airport (SFO) is reopening its Yoga Rooms in the post-security areas of Terminals 2 and 3
PDX announces noise-reduction measures
With its terminal re-roofing imminent, Portland International Airport has announced measures to protect travellers from excessive noise
CDA launches welcome campaign
Mayor Lori E Lightfoot and the Chicago Department of Aviation have announced a new Welcome campaign created by marketing agency FCB Chicago
Giant bunny joins SFO’s Wag Brigade
San Francisco International Airport’s team of certified therapy animals now includes a Flemish Giant rabbit – Alex the Great
SVO launches automated photo studio
A fully automated photograph studio – LiloPhoto – has been unveiled in Terminal B at Sheremetyevo International Airport in Moscow