Kempegowda International Airport, Bengaluru (BLR Airport) has introduced first-of-their-kind artificial intelligence-driven assistance robots to enhance the passenger experience.
Currently at the trial stage, ten robots have been deployed to help guide passengers through the airport and answer basic queries. The robot count will be increased gradually and will be further developed over a period in terms of functionality and features, after gauging customer feedback, the airport said.
BLR Airport has partnered with Artiligent Solutions, specialists in artificial intelligence (AI) and robotics, to model the robots and create a customised passenger services software. The default language of communication will be English, with additional regional and international languages added at a later date.
According to Jayaraj Shanmugam, chief operating officer, BIAL (Bangalore International Airport Limited), the airport prides itself on being a trendsetter when it comes to blending innovation and providing a seamless experience to passengers. “Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been a winning combination for us. These smart robots will further boost our concentrated efforts to provide exceptional customer service.”
The robots will provide a variety of services, including providing information on flight status, passenger convenience services, directional assistance, retail, and F&B offerings. They will navigate autonomously through the terminal, escorting passengers to gates and so on. If the robot is unable to answer queries, passengers will be connected to the Airport Help Desk via a video call on the robot’s screen.