Passenger Experience

Sickness forces LGW to restrict flights

London Gatwick has temporarily limited flight numbers to provide certainty to passengers following recent air traffic control issues

LLA invests in its passengers

London Luton Airport (LLA) is to develop a new two-storey restaurant, part of a £30m investment designed to enhance the passenger experience

Softech helps monitor RUH air quality

Monitoring of indoor air quality has begun at Riyadh's King Khalid International Airport in
Saudi Arabia

Hamad digitises passenger assistance

Qatar’s Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, has installed passenger digital assistance kiosks

Emirates debuts Haneda bus service

Emirates has introduced a new complimentary bus service for its Economy Class passengers flying into Tokyo-Haneda Airport

Airside and Alaska launch verification partnership

Alaska Airlines passengers can now use their digital identities to skip airport lines thanks to a new partnership with Airside Mobile

LLA in customer service finals

London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers

Heathrow tackles Airport Dads

Heathrow has recruited former undercover police officer Danni Brooke to hunt out and de-stress frazzled travellers

easyJet extends Twilight Bag Drop to GLA

Available for the first time at Glasgow Airport, the free service enables customers on early morning flights to drop off their bags the evening before

Telemedicine arrives at SFO

Travellers and staff at San Francisco International Airport (SFO) can now book a virtual visit with a healthcare provider

BA trials LHR wayfinding app

British Airways is trialling a new digital wayfinding tool designed to help customers navigate their way through London Heathrow Airport

One Too Many campaign returns

The One Too Many campaign has returned for the summer season, warning UK holidaymakers of the consequences of disruptive behaviour