Passenger Experience
Sickness forces LGW to restrict flights
London Gatwick has temporarily limited flight numbers to provide certainty to passengers following recent air traffic control issues
LLA invests in its passengers
London Luton Airport (LLA) is to develop a new two-storey restaurant, part of a £30m investment designed to enhance the passenger experience
Softech helps monitor RUH air quality
Monitoring of indoor air quality has begun at Riyadh's King Khalid International Airport in
Saudi Arabia
Hamad digitises passenger assistance
Qatar’s Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, has installed passenger digital assistance kiosks
Emirates debuts Haneda bus service
Emirates has introduced a new complimentary bus service for its Economy Class passengers flying into Tokyo-Haneda Airport
Airside and Alaska launch verification partnership
Alaska Airlines passengers can now use their digital identities to skip airport lines thanks to a new partnership with Airside Mobile
LLA in customer service finals
London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers
Heathrow tackles Airport Dads
Heathrow has recruited former undercover police officer Danni Brooke to hunt out and de-stress frazzled travellers
easyJet extends Twilight Bag Drop to GLA
Available for the first time at Glasgow Airport, the free service enables customers on early morning flights to drop off their bags the evening before
Telemedicine arrives at SFO
Travellers and staff at San Francisco International Airport (SFO) can now book a virtual visit with a healthcare provider
BA trials LHR wayfinding app
British Airways is trialling a new digital wayfinding tool designed to help customers navigate their way through London Heathrow Airport
One Too Many campaign returns
The One Too Many campaign has returned for the summer season, warning UK holidaymakers of the consequences of disruptive behaviour