Passenger Experience
Vertiports and user-centred design
Christian Vatter and Roger Kellenberger consider the impact a user-centred design approach could have on vertiports
OAK launches travel planning tool
San Francisco Bay Oakland International Airport (OAK) has launched WhereWeFly, a 3D route map and destination guide
MSP to build its first sensory rooms
The Minneapolis-St. Paul International Airport is building sensory rooms for both terminals. They are slated to be completed in 2027 and 2028
Amadeus to digitally transform Avinor airports
Norway’s state-owned airports are set for a major digital transformation programme under the terms of a new partnership between Amadeus and Avinor
Visual communication: Eyes on the prize
Yahav Ran, CEO of Synect, explains why a content-first strategy is essential when upgrading signage, FIDS and wayfinding
NEC to launch new biometric system
Japan’s NEC Corporation is to launch a new system using biometric authentication technology that quickly authenticates large numbers of people
Gatwick drives better accessibility
London Gatwick Airport has launched Detailed Access Guides, to help passengers needing assistance in navigating the airport
DAT helps boost Oslo passenger experience
DAT (Danish Air Transport) is now part of the Domestic Transfer service at Avinor Group-operated Oslo Airport
XWELL teams up with Priority Pass
Wellness solutions provider XWELL has embarked on a two-year partnership with airport experiences programme Priority Pass
Plaza Express opens at LGW
Plaza Premium Group has opened a family-friendly Plaza Express lounge in the North Terminal at London Gatwick Airport
Prosegur Change debuts in Asia
Foreign currency and financial services provider Prosegur Change has signed a deal to open 18 branches across Singapore Changi Airport
One Too Many campaign launches
The UK government-endorsed 'One Too Many' campaign will remind passengers of the serious consequences of disruptive behaviour while flying