Dubai wins customer services awards
Dubai Airports’ integrated contact centre has won a Gold Stevie Award and an International Business Excellence Award (IBXA)
Video tool created to help passengers plan ahead
Cranfield University and RCA are launching a 360° video experience to help passengers with additional requirements prepare for their visits to airports
TSA spends $1.3bn on scanners
The TSA has awarded three orders worth a combined $1.3bn for computed tomography (CT) scanners, for deployment from summer 2023
Cargo iQ updates Encore platform
Air cargo quality standards group Cargo iQ has updated its offset management platform Encore to give ground handling agents greater visibility
Skyservice opens Vancouver FBO
Toronto-based Skyservice Business Aviation has opened a Fixed-Based Operations (FBO) facility at Vancouver International Airport (YVR)
Menzies takes controlling stake in Groundforce
Menzies Aviation has signed a subscription agreement with TAP Air Portugal and Groundforce to acquire a controlling stake of 50.1% in the latter
Lansing cargo ramp expansion underway
Lansing’s Capital Region International Airport (LAN) in Michigan has held a groundbreaking ceremony for its cargo ramp expansion project
Iberia wins funding for equipment
Iberia Airport Services (IBAS) has received €14.2m from the Institute for Energy Diversification and Saving for the renewal of its ground equipment
Smiths screening tech installed at Fiumicino
Smiths Detection’s HI-SCAN 6040 CTiX advanced carry-on baggage screening technology has been installed at Rome’s Leonardo da Vinci Airport
Lagardère opens HKIA’s first autonomous shop
Lagardère Travel Retail has unveiled its autonomous convenience store, Travelwell, at Hong Kong International Airport (HKIA)