The Shanghai Airport Group has introduced seven initiatives aimed at improving inbound services for overseas travellers

The first is a new feature called "Passport Identification Login", developed for inbound travellers without domestic SIM cards. Travellers can use their phones to capture passport information on the airport's free Wi-Fi login page, enabling seamless internet access with just one click.

At both Pudong and Hongqiao international airports, 14 points have been designated for the sale of SIM cards and mobile data packages, allowing travellers to purchase domestic SIM cards immediately upon clearing customs. These points support foreign currency and bank card payments and are staffed with dedicated personnel. Plans are in place to establish mobile operator service centres in terminals 1 and 2 of Pudong Airport to offer professional communication services to inbound travellers.

Service points for Shanghai Urban Tourist Cards and transport cards have been set up at Pudong and Hongqiao, accepting foreign card payments and making it easier for inbound travellers to switch between taxis, buses, and subways.

As a designated area for inbound payment service demonstration by the Shanghai Municipal Commission of Commerce, Shanghai's two major airports continue to enhance foreign bank card payments and domestic mobile payment capabilities. Over 400 merchants in both airports accept various transaction channels including foreign currency cards, WeChat Pay, digital renminbi, and Alipay, with clear indications of accepted payment methods. In addition, dedicated inbound payment experience service counters have been set up to guide inbound travellers on mobile payment and foreign bank card linking.

Pudong has added three currency exchange points in the Departure Restricted Area of Terminal 1 and the Arrival Public Area of Terminal 2. Hongqiao has set up a temporary currency exchange point in the International Departure Area of Terminal 1. At present, there are 16 currency exchange points, seven banking outlets, and five international card-compatible ATMs across both airports.

Pudong has also collaborated with Customs and Border Control. Initiatives include the addition of multiple form-filling stations, multilingual immigration card instructions, directional signs, and the introduction of visual baggage loading/unloading progress indicators at 35 international baggage carousels. Inbound travellers can now monitor luggage handling progress in real time.

A one-stop Inbound Facilitation Service Point has been established in the arrival halls of both Shanghai airports. This service point integrates in one place services such as Wi-Fi registration, SIM card and transport card sales, currency exchange, mobile payments, and manual inquiries. Additionally, passenger guidebooks in Chinese, English, Japanese, Korean, and other languages have been made available.

Terminal 2 at Shanghai Pudong Airport
Terminal 2 at Shanghai Pudong Airport Shanghai Airport Group