Axis Communications technology upgrades are helping  improve the passenger experience at Toronto Pearson Airport 

By leveraging the open-architecture design of Axis Communications devices and the Zensors AI platform, Toronto Pearson Airport is now able to correlate the relationship between wait times, corresponding flight numbers, time of day, and the overall schedule of inbound flights. Doing so provides actionable insights to airport personnel while maintaining the privacy and anonymity of its

“An airport is a complex system with many moving parts, and it’s our job to ensure the passenger experience is smooth and enjoyable no matter the situation,” said Zeljko Cakic, director of airport IT planning and Development for the Greater Toronto Airports Authority. “Axis cameras and the Zensors AI platform have been instrumental in helping us better manage operations and deliver a safer, more streamlined experience to travellers moving through Toronto Pearson.”

Zensors used AXIS Site Designer to determine which camera models would provide the best coverage for processing areas, prompting Toronto Pearson to add to its more than 3,000 Axis cameras already in use throughout the airport. The Zensors AI platform conducts predictive analysis by processing snapshots and real-time video streams from the Axis cameras, and this camera coverage is split into matrices so the airport can clearly identify individual passenger flows. The AI continually measures the length of queues, associating them with the flight schedule, time of day, and other factors, delivering wait time predictions that are then posted on the airport website and on overhead monitors in the terminals. This enables travellers to more accurately plan their arrival time, relieves their worries about making connecting flights, and even informs those waiting to pick up arriving passengers when to expect their exit from the terminal.

“We take great pride in our ability to help the transportation industry with not just security needs, but overall operational needs as well,” said Anthony Incorvati, transportation segment leader at Axis Communications. “To run smoothly and keep passengers happy, airports like Toronto Pearson require seamless surveillance systems that encompass both security and especially operations, and Axis is able to assist with striking that balance across a variety of unique applications.”

The new tech will enable travellers to better plan their journey
The new tech will enable travellers to better plan their journey Toronto Pearson Airport