Riyadh Airports Company, which operates King Khalid International Airport (KKIA), has updated the interactive chat service it provides for travellers and visitors.
The new version, which uses artificial intelligence technology and is available to IOS and Android users, will enable travellers and visitors to easily inquire about flights, service rates, and other information. New features of the service, provided by WhatsApp and Twitter, include replacing long text messages and lists with a set of options and drop-down menus.
KKIA has also become the first airport in the world to provide flight notifications and airport service information in sign language.
Eng. Mohammed bin Abdullah Al-Maghlouth, CEO of Riyadh Airports, said: "As we apply artificial intelligence to create an engaging experience through social channels, we are also providing an unparalleled travel experience for people with disabilities."
Riyadh Airports has unveiled several initiatives recently as part of its strategic digital transformation plan, including the newly introduced advanced digital platform "OFOQ" which will manage operations at KKIA.