Glasgow Airport is trialling an app to ensure all passengers who require additional support get the help they need.
The PRM Assist app will supplement the current service which is usually pre-arranged by the passenger via their airline or booking agent. PRM passengers (Persons with Reduced Mobility) who have been unable to book assistance with their airline can now do so using the new app. It will also enable the airport’s service provider OCS to arrange assistance for them.
As well as ensuring all PRM passengers get the support they need when travelling through the terminal, the app will enable OCS to plan staffing and equipment levels further in advance, in addition to delivering a wide range of analysis that will help improve the current service.
The PRM Assist app can also provide passengers with real-time flight information, as well as enabling them to request specific special assistance and provide feedback.
Ronald Leitch, Glasgow Airport’s operations director, said: “The way in which special assistance services are delivered is constantly evolving and improving, so we continually look at ways we can further develop our methods to ensure our PRM passengers enjoy a safe, dignified and enjoyable airport experience.
“Glasgow has one of the highest proportions of PRM passengers of any UK airport and I firmly believe this is due to the quality of the service and the significant investment we make each year. What is also vital to the success of our PRM service at Glasgow Airport is the dedication and hard work of those people who deliver for our passengers who need additional support each and every day.”
More than 90,000 passengers who required additional support travelled through Glasgow Airport during 2022.
The PRM Assist app is available to download on both Apple and Android platforms.
Image: Glasgow Airport/ PRM Assist
