Dallas Fort Worth International Airport (DFW) has unveiled a new way for travellers to report suspicious activity and operational concerns.
Travellers can use the new “See Say Airport” function to contact the airport operator. The new service allows anyone to quickly report concerns by visiting telldfw.com, downloading the See Say Airport app at getssairport.com, or simply text a report to 972-534-5550. As always, travellers can dial 9-1-1 to report an active threat directly to law enforcement, the airport stressed.
“A cornerstone of DFW Airport is our focus on providing a safe, secure, and resilient environment for our customers, employees and the community,” said JT Taylor, the airport’s director of public safety. “See Say is a 21st century tool for enhancing the tried-and-true method of seeing something and saying something to help protect everyone in the unique airport environment.”
While the platform was created to address public safety matters, customers can also use See Say to submit other concerns, such as an unclean restroom, broken escalators/moving sidewalks, or spills on the floor. These reports go directly to the Airport’s Integrated Operations Center, which will dispatch the correct airport department to handle the matter. Customers can also upload photos with their submissions to better assist airport personnel in responding.
Image: Dallas Fort Worth International Airport