Capgemini has secured a new four-year deal with Heathrow Airport to provide DevOps support for London hub's extensive technology estate.
Working together, Capgemini will help Heathrow deliver a bespoke and streamlined airport experience for passengers, by offering up a supplier marketplace that has been curated to display the most appropriate products and services. The new contract will extend Capgemini and Heathrow’s 14-year relationship to 2027.
As a trusted partner, Capgemini will deliver further development and support of existing products and services such as reserve and collect shopping, parking and services, customer service and 24/7 Level 2 support. This will be a continuation of the work started by Capgemini and Salesforce in 2018 to deliver Heathrow’s commercial digital vision.
Capgemini and Salesforce will introduce a greater level of personalisation to the passenger experience, using Salesforce Data Cloud and Marketing Cloud to better utilise customer data and analytics. In addition, Capgemini will assist Heathrow in re-launching its VIP service which offers bespoke solutions to high-profile travellers.
Bob Stickland, head of technology commercial and digital platforms at Heathrow Airport, said: “Capgemini has demonstrated over the past decade that it understands and is committed to our vision of providing the best experience for passengers travelling through our airport, while also being able to overcome challenges and deliver true technological change.”
Image: London Heathrow Airport
