Aberdeen International Airport (AIA) has launched its disruptive passenger campaign ahead of the 2023 summer season.
In partnership with Police Scotland, Campus Watch was introduced to tackle disruptive behaviour at Aberdeen International Airport. While incidents of disruptive passengers at the North East’s biggest transport hub are extremely rare, the safety of passengers and staff remains a priority at the airport, operator AGS said.
Part of the initiative helps provide training, advice and support to staff who interact with passengers throughout their journey. Staff will report individuals displaying disruptive behaviour, such as those under the influence of alcohol or abusive to staff, to the airport’s central control room. This information is shared with staff across the airport campus via a rapid text alert system and passengers can be given warnings about their behaviour, monitored by police and airport staff, or even refused alcohol at all bars and restaurants.
One incident is one too many and we want to reach the tiny minority who fail to act in a responsible manner
Between April 2021 and March 2023 there have been 48 disruptive passenger call outs and within the same period the airport carried more than 3.1 million passengers, meaning disruptive call outs account for 0.0015% of total passenger figures, AGS stressed.
Mark Beveridge, AIA operations director, said: “Instances of disruptive behaviour at our airport remain extremely rare and Campus Watch plays a positive role in ensuring the vast majority of our passengers travel through the airport safely, responsibly and without incident.
“However, one incident is one too many and we want to reach the tiny minority who fail to act in a responsible manner.”
Inspector Gary Tough, from Police Scotland’s Border Policing Command, said: “Our approach through Campus Watch is not to wait and respond to incidents of disorder, but to proactively prevent them from occurring, through a combination of early intervention, engagement and patrolling.
“Our message to the public is that Police Scotland and our airport partners are here to support you and to ensure your journey through the airport campus is a successful one.”
Disruptive behaviour covers a broad range of offences and can result in a number of possible actions. As an example, if an incident is alcohol-related, the passenger involved will be refused service across all retail and catering outlets throughout the terminal and could face a Police Scotland warning or arrest.
Gate staff will be also notified in advance and will assess the passenger and determine if they should be permitted to board the aircraft.
Other steps taken at Aberdeen International Airport as part of the Campus Watch initiative include Police Scotland patrols at the drop-off area ahead of potentially problematic flights; new Campus Watch awareness material displayed across the airport; Police Scotland officers making themselves known to large groups arriving at the airport; and duty-free staff reminding passengers the alcohol they purchase is for export only and cannot be consumed in the airport or on board an aircraft.
Image: Aberdeen International Airport