Passengers moving through three of Canada's largest airports will now benefit from the adoption of a common technology platform.
The collaboration between airports in Toronto, Montreal and Calgary is one of North America's largest such arrangements and will see the three hubs implement SITA’s flagship common-use check-in and gate system.
Over 700 new-generation check-in kiosks and boarding technology will be installed. The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes develop.
The new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards such as text-to-speech hardware, navigational keypads, height controls designed for passengers using wheelchairs, tap and chip and pin payment technology for in-flight upgrades and biometric camera capability for future use.
SITA will also provide operational teams at each airport to monitor for any potential bottlenecks in the terminals. This will improve operational performance, provide efficiencies, and streamline processes, ultimately resulting in a more effortless guest experience.
Installation will begin at all three airports early next year.
"This announcement is the result of a unique collaboration between three major Canadian airports. This new platform will allow us to offer a harmonised digital airport experience for passengers and a unique technology integration approach for airlines operating in Canada. We are also delighted to collaborate once again with SITA, a long-standing partner with a significant presence in Montréal that has made our city its centre of excellence in innovation," said Aymeric Dussart, vice president, technology and innovation - ADM Aéroports de Montréal.
Image: SITA
