Customer Experience

Customer experience key when booking

Passengers continue to embrace technologies such biometrics to optimise the journey, the SITA 2023 Passenger IT Insights report finds

Incheon Airport first to achieve Level 5 ACI customer experience accreditation

South Korea’s Incheon Airport has become the first in the world to achieve the new highest level of the Airports Council International’s (ACI) Airport Customer Experience (CX) Accreditation programme.

Incheon Airport becomes first to achieve ACI Level 4 Customer Experience accreditation

ACI World’s customer experience initiative is currently set out in four stages, with Incheon being the first to reach the top tier