Zagreb Airport has rolled out new IT solutions developed by TAV Technologies, creating a better passenger experience, and increasing operational efficiency.

The Croatian airport has begun using the Common Use Passenger Processing System (CUPPS) enabled with business intelligence functions through TAV Technologies’ PAX Analyzer solution and Travel Document Authorization System (TDAS) to create a united structure for check-in, boarding, and passenger flow management. These technology solutions create synergy and manage the overall passenger journey by streamlining passenger touchpoints at Zagreb Airport.

The solutions offer an easy-to-learn and modern user experience for all our airport employees

Hüseyin Bahadır Bedir, Zagreb Airport

The benefits of CUPPS

The airport has implemented an IATA-certified CUPPS to streamline its operations. This enables airlines and airport stakeholders to use the same equipment, regardless of the airline brand, and is integrated at 75 workstations across check-in, boarding, and gate areas. By integrating CUPPS, Zagreb Airport reduces its reliance on expensive hardware and IT maintenance costs. CUPPS is integrated with 24 airline brands, enabling the optimisation of airport management, airlines, and ground handlers' operations.

At Zagreb Airport, the modern e-gate implementation optimises airport operations, while Pax Analyzer provides real-time analytics and predictions utilising data from CUPPS and TDAS and flights’ aviation information data exchange messages. These integrated systems improve passenger flow inside the terminal and leverage artificial intelligence for data insights and predictive scenarios.

Zagreb Airport CEO Hüseyin Bahadır Bedir said: "The user-friendly solutions offer an easy-to-learn and modern user experience for all our airport employees. Cooperating with TAV Technologies as our solution partner added value to our airport in terms of technological innovation and improved passenger satisfaction"

Image: Zagreb Airport