Foreign exchange specialist Travelex has launched the first ever foreign currency ATM click & collect service, at London Heathrow Terminal 5.
The new service sees customers place their order via the Travelex website and then securely collect their currency from an ATM, using their phone and credentials. There are no collection fees and orders can be collected from the ATMs at any time of day.
The service is centred around a robust, secure wallet-based platform, which, coupled with Travelex’s FX ATM processing, ensures the service is quick and always available.
Currently, customers can withdraw up to US$800 or €800 via ATM click & collect, with further currencies and more ATMs at Heathrow in the pipeline. Travelex will launch the service at Brisbane Airport in the coming weeks, before expanding it to more airports in the months ahead.
The launch of the ATM click & collect service marks the latest stage in Travelex’s investment in digital transformation, with the company increasingly focusing on new digital solutions that meet changing customer demands. Earlier this year Travelex launched two new concept stores at Amsterdam Airport Schiphol which offer customers a more ‘digital first’ experience, including more ATMs than a traditional bureau.
“Customer trends continue to shift, and as they do so, we are pleased to be able to provide foreign currency cash solutions in new innovative ways,” said Dan Gilby, strategy & products director, Travelex.