Air transport IT specialist SITA is increasing its Canadian footprint with the delivery of check-in and self-bag drop systems to Regina and Region of Waterloo international airports.

This new project builds on SITA’s existing relationships with airports in Toronto, Montreal, and Calgary, bringing the number of SITA touchpoints in Canada to 725 kiosks and 2,003 workstations.  

SITA’s flagship common-use check-in systems, including its new-generation TS6 kiosk, will be deployed by summer 2023 at both Regina and Waterloo. The new touchpoints will streamline check-in processes thanks to a combination of workstations for airline staff and self-service TS6 kiosks for passengers. Waterloo Airport will additionally benefit from two self-service bag-drop stations, developed in partnership with baggage handling experts Alstef Group, which will speed up the checking in of baggage for passengers.

In addition to meeting Canadian accessibility requirements, SITA says that the new touchpoints will make it easier to incorporate both contactless and biometric capabilities in the future, enabling airports and airlines to evolve.

Chris Wood, director, Region of Waterloo International Airport, said: “We are happy to be furthering the adoption of shared digital systems across Canada’s largest airports to create a more streamlined experience for passengers, not just within the airport but when travelling across the country. The addition of self-bag drop units will further ease pain points at the check-in stage and free up our staff to focus on more complex tasks.”

Image: SITA