San Francisco International Airport (SFO) has been named a 2023 CIO 100 award winner for its TaxiVQ app, which was developed in-house.

Officially launched in February 2022, the TaxiVQ app enables taxi drivers to make a reservation to enter a virtual queue when they are needed at SFO. Until called, drivers can continue taking fares elsewhere, resulting in reduced wait times in airport holding lots. This lets drivers service more pickups per shift, while enabling SFO to recover parking spots previously used for taxis for public use.

“The TaxiVQ app challenges the traditional model for airport taxi operations,” said airport director Ivar C Satero. “This award is a testament to our in-house development team and continues SFO’s long history of innovation in our industry.”

TaxiVQ evolves and extends the TaxiQ mobile app, a 2017 CIO 100 award winner. It integrates TaxiQ’s short trip management to enable the virtual queue reservation process and to respond to call-in events. According to SFO, the combination of these features enables an operational model not found in any other taxi management system at any other airport.

The CIO 100 Awards recognise ground-breaking projects in enterprise IT. This is SFO’s third CIO 100 award.

Image: San Francisco International Airport