MarketPlace Development, in conjunction with The Metropolitan Washington Airports Authority (MWAA) and Servy, the self-service platform for hospitality, have announced the launch of Order Now at Reagan National Airport (DCA) and Dulles International Airport (IAD). Servy continues the expansion of its US presence, bringing its omnichannel digital ordering platform to both airports.
The programmes will be powered by Servy’s Grab Airport Marketplace, the largest e-commerce platform to connect customers to airport restaurants and retailers. They will allow travellers to order and pay for food and beverages via their phones from outlets airport-wide at both IAD and DCA. Later this summer, passengers will also be able to order for delivery straight to their gate via AtYourGate.
Branded IAD Order Now and DCA Order Now, passengers can order through IADOrderNow.com and DCAOrderNow.com. Additionally, the platform is available through the DC Airports app anywhere it says “Place Mobile Order” as well as through other in-airport platforms including select airline apps. Throughout the remaining months of 2022, more restaurants at both IAD and DCA will join Order Now, giving more options when ordering ahead.
Jason Rickoff, SVP of Business Development at Servy said “As travel continues to pick up across the board in the US and beyond, it is vitally important for airports to provide digital ordering options for guests, who now expect them as standard in all areas of their lives. Through Servy’s Grab Airport Marketplace, IAD Order Now and DCA Order Now offer convenient, flexible options, enabling travellers and airport staff to easily place orders from digital devices for pick-up, with the option coming later this summer of having their choices delivered to them in the airport. We’re thrilled to be launching this program with Metropolitan Washington Airports Authority and MarketPlace Development to enhance the travel experience and reach more guests during their journey through the Mid-Atlantic region.”
Mike DiCosola, President of MarketPlace Development said: “We’re very excited to collaborate with Servy in bringing the Order Now digital platform to IAD and DCA. Since its inception, the intent of our company has been to transform the passenger experience and provide innovative amenities for travellers at our airports. Through this partnership, we are able to further implement this goal.”