Australia’s Perth Airport has unveiled a new Changing Places facility at Terminal 1, as well as introducing a Hidden Disabilities programme.
Chief commercial officer Kate Holsgrove said: “We work closely with our Access and Inclusion Advisory Group to determine where we can improve our existing infrastructure and how we can include new initiatives in future terminal designs. The new Changing Places facility is secure and has been designed for people with disabilities who need space and assistance. Customers will also be able to request a Hidden Disability Sunflower lanyard to wear through the airport, which will be a discreet way for them to indicate to our team that they may need a little extra help, guidance or time with airport processes.”
“In the past 12 months, we’ve also delivered our A$36m International Gate Upgrade Project, which replaced the old stair boarding process with new ramps and lifts at gates 52,53 and 54. The new gates deliver an improved boarding experience for passengers, particularly for those travelling with small children or reduced mobility. And our two new Service Animal Relief Areas in T1 and T4 are making it easier for passengers travelling with an assistance animal.”
Coralie Flatters, state manager WA of National Disability Services, applauded the new initiatives, saying: “This will be transformative for people with disabilities, their families, carers and friends when making plans to travel. These facilities are vital in breaking down barriers and helping to ensure people can access convenient and appropriate public restroom facilities that meet their needs when away from home.”