Munich Terminal 1 Airline Club has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.
The club is a group of carriers operating from Terminal 1 at Munich Airport (MUC) who are responsible for selecting and managing shared technology at key service points such as check-in and boarding.
Managing shared technology
Providing IT infrastructure that multiple airlines share at the airport can be complex. Previously, multiple costly network links needed to be maintained between each airline and Munich Airport, with computing happening on hard-to-maintain servers located at the terminal. Passenger service agents connected to these local servers with energy-intensive traditional PCs to access multiple airline systems.
We’re seeing specialist software at airports become more like the simple consumer applications we use in our personal lives and that can only be a good thing
With the objective of improving the efficiency of this shared infrastructure, Munich Terminal 1 Airline Club has now migrated 330 workstations at check-in counters, boarding gates and lost & found desks to the Amadeus Airport Cloud Use Service (ACUS). The move eliminates the need for local servers and costly legacy networks. Instead, agents can now access any departure control system they need using energy-efficient thin client machines, which connect to the cloud using a single cost-effective internet link.
Yannick Beunardeau, SVP airport & airline operations EMEA, Amadeus, explained: “A growing number of airports and airlines are recognising the simplicity of accessing passenger service technology from the cloud.
“With this modern approach, agents can focus on delivering the best possible service to passengers using any airline system they need through an internet browser. We’re seeing specialist software at airports become more like the simple consumer applications we use in our personal lives and that can only be a good thing.”
Munich Airport, also known as Munich Franz Josef Strauss Airport, is the second largest airport in Germany
Reducing the need for system administration
ACUS reduces the complexity of IT at the airport terminal, lessening the need for system administration, on-site support teams and complex network projects. Accessing airline departure control systems and software from the cloud also opens the potential for agents to serve passengers using mobile devices, rather than being fixed to traditional locations such as a check-in desk. Now that passenger services at Munich Airport Terminal 1 are powered by ACUS, new airlines joining Munich’s Terminal 1 Airline Club can be brought on board much faster and ready for operations in just a few days.
Image: Munich Airport