Memphis International Airport has installed several Amadeus airport management solutions as part of a wider transformation.
Memphis International Airport (MEM) will transition to the Amadeus resource management system (RMS) for management of shared gates, ticket counters and baggage drop-off points based on a real-time view of demand from different airlines. The Tennessee airport will also adopt the Amadeus PROPworks contracting and billing management system.
In addition, MEM will benefit from a new airport operational database (AODB) that will provide information such as flight schedules a year in advance, giving all systems and partners at the airport a consistent, long-range operational view.
The investment follows the transformation of Memphis International from a regional hub to an ‘origin and destination’ airport. MEM has diversified its number of carriers and is working to recruit additional airlines, including ultra-low-cost carriers that fly point-to-point routes.
Elena Avila, EVP airport IT and airline operations at Amadeus, said: “Airports across the United States are adapting to the operational shifts in aviation. Our technology is specifically designed to help manage the complexity of terminals and resources that are shared by multiple carriers, which will prove critical in this ongoing transformation. In particular, we’re excited to support these important developments at Memphis.”
Scott A. Brockman, president and CEO at Memphis International Airport, added: “Our modernisation project will reinvent the travel experience for the Memphis passenger. This technology will be a key part of our modernisation and our operations moving forward.”