Lufthansa Cargo is partnering with IBS Software to digitise critical handling processes for special products and services.

The deployment is part of Lufthansa Cargo's mobile digital handling initiative, which was created to eliminate paper-based processes across its operations by digitalising tasks and process checks carried out by its ground handling agent (GHA) partners.

The initiative uses IBS Software's latest iPartner Handling solution to extend Lufthansa Cargo's special checks and standard operating procedures (SOPs) to its global GHA network. The solution integrates with airlines running IBS Software's iCargo cloud platform for air cargo management to provide mobile and web tools that GHAs can use to carry out specialised workflows and tasks. Information captured by GHAs is made available to Lufthansa Cargo on a real-time basis.

Dr Jan-Wilhelm Breithaupt, vice president of global fulfilment management at Lufthansa Cargo, said: “Driving the digital transformation of our industry has always been an ongoing priority for us at Lufthansa Cargo.

“Aside from directly improving the data quality and thus making processes more efficient, the mobile digital handling initiative also opens up tremendous opportunities for us for further innovating and improving how we work with our partners along the whole supply chain.”

The roll out has been planned in two phases, the first of which will see over 30 Lufthansa Cargo stations across Europe, Asia and the Americas going live. The first wave of five stations is already operational.

Ashok Rajan, SVP and head of cargo and logistics at IBS Software, added: "There is significant impetus in the industry to foster digitalisation initiatives that enhance partnerships and collaboration in the supply chain.

“The iPartner Handling solution takes us one step further towards our overarching goal of building a digital ecosystem for our iCargo customers that can help generate positive business outcomes for them quickly and effectively.”