London Heathrow has launched a trial allowing passengers to pre-book security slots ahead of their journeys.
Heathrow Timeslot is a free service which will give passengers a designated time and entry point to the security search area. According to the airport, this will ensure travellers’ peace of mind while reducing queue times by enabling staff to plan resources more effectively.
The trial will be live in Terminal 3 for up to six months and will initially be open to passengers travelling with four airlines – American Airlines, Delta, Emirates and Virgin Atlantic. Further airlines may be added during the trial. Its outcome will inform any future extension or roll-out to other terminals.
“This new trial will give passengers that extra added bit of certainty and reassurance ahead of their journey and we think it will be particularly popular for those with families, or nervous travellers who may want a bit more confidence in their journeys. We look forward to seeing the data come in to give us some learnings on how we can roll this out more widely across Heathrow,” said Mark Powell, operational planning director at Heathrow.
Images: London Heathrow Airport