Leeds Bradford Airport (LBA) has partnered with Veovo to introduce AI-powered passenger predictability technology to its airport operations.
This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on passengers. The Veovo solution, which aggregates data from multiple sensors throughout the terminal, accurately measures live passenger occupancy, throughput, and queue times in security, enabling LBA to dynamically resource staffing, plan layout and lane openings, as well as predict potential queuing bottlenecks.
In addition, the introduction of Veovo passenger predictability allows LBA to proactively communicate wait times to passengers.
Damian Ives, COO & accountable manager at Leeds Bradford Airport, said: “With many passengers returning to the airport, it was vital that we continue to provide travellers with smooth, safe journeys, as well as clarity and reassurance on their wait times.
“With Veovo support, we are now regularly delivering our targeted service level of greater than 90% of customers through security in less than 20 minutes. The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
Image: Veovo Technologies
