Hong Kong Air Cargo Terminals Limited (Hactl) has opened its new Integrated Hactl Control Centre (iHCC), creating a single command centre that is manned 24/7.

The iHCC centralises operations control, systems control and maintenance control for the first time. Duty managers are now able to monitor the entire SuperTerminal 1 facility, from traffic management at its truck parks and the many different functional parts of the terminal, to cargo dispatch activities in the airside area.

The new facility also provides comprehensive real-time data and workload forecasts for eight hours ahead of time. This enables instant adjustments to be made to staffing and resources to cope with unexpected workload peaks.

iHCC features a comprehensive 3D schematic display system, which uses graphics to show the position of all cargo and equipment in the terminal’s cargo handling systems; clicking on any ULD or box displays its details and status.

In addition, iHCC is equipped with a CCTV monitoring system covering all 1,000+ cameras in the terminal. A flight tracking system assists in predicting aircraft arrivals, and a unit-building monitoring system shows the progress of building and breakdown of units at the terminal’s 466 workstations. According to Hactl, AI-based workload forecasting assists managers in making more informed and consistent decisions, removing possible anomalies caused by variations in their experience.

Paul Cheng, executive director for operations at Hactl, said: “iHCC provides comprehensive, accurate and instantaneous information on every aspect of Hactl’s giant operation. This is available to those managers with the required access rights, providing them with a holistic view of operational status of both cargo and flights.

“Not only does this enable us to run our everyday operations at a new level of efficiency, but it also means we can forecast potential problems before they create issues.”

The iHCC also serves as a fully integrated emergency centre, facilitating the involvement of the crisis management team and coordinating actions across all departments to ensure effective decision-making and proactive responses to crises.