Distributed across the airport, wayfinding and directory devices with QR codes will help passengers navigate the terminal.

Hamad International Airport (DOH) has introduced digital wayfinding. QR codes are leveraged to provide an easy-to-use wayfinding solution through different digital touchpoints in the terminal.

The QR codes are available across the airport through flight information display screens (FIDs), passenger digital assistance kiosks and other key touchpoints. The new digital solution is compatible with all mobile devices and passengers can connect to Hamad International Airport’s next-generation Wi-Fi to use the service.

We are constantly reviewing and evaluating our multiple digital touchpoints for passengers

Suhail Kadri, Hamad International Airport
Hamad Digital Kiosk and Concierge

Digital concierges can be found at Orchard, the huge indoor garden at the heart of the terminal

Commenting on this new digital offering, Suhail Kadri, senior vice president of technology and innovation at Hamad International Airport, said: “We are constantly reviewing and evaluating our multiple digital touchpoints for passengers to ensure we meet their requirements. By investing and utilising the latest innovative technological solutions and listening to global passenger requirements at our airport, we will continue to set and exceed industry standards.”

Digital concierges located at Orchard (an indoor garden) provide information about retail and F&B offering, flight information, relaxation and rejuvenation options, and attractions at the airport. Travellers can scan the QR code to navigate to their chosen point of interest on their mobile.

The airport has also introduced passenger digital assistance kiosks which are located at the North Plaza of the airport.

As part of its digital transformation strategy, Hamad International Airport continues to invest in technology and solutions that will optimise operations and provide a seamless and enhanced airport journey for passengers.  

Image: Hamad International Airport