Frankfurt Airport has deployed 21 new, available around the clock, automated baggage drop-off counters for Lufthansa Group passengers.

The new state-of-the-art check-in counters can be found at Concourses A and B in the Terminal 1 at the German hub. By using the automated bag-drop function, passengers are now able to deposit their baggage faster and in a more convenient way, even outside regular check-in hours. Passengers will still have the option to drop off their bags with Lufthansa staff. The new counters also include the technical components required for biometric check-in processes that may be used in the future.

Pierre Dominique Prümm, Fraport‘s executive director aviation and infrastructure, said: “The new check-in counters provide passengers at FRA with a convenient, modern and efficient travel experience, right from their first stop inside the terminal. Using state-of-the-art technology optimises the baggage drop-off process.

“My special thanks goes to the entire team who implemented this challenging project in record time. We’re always working with our partners to ensure that the pleasant journey for all passengers starts right here at Frankfurt Airport.”

The project

The partners worked together across two construction phases, each lasting around six months, to bring the new check-in counters to fruition. The old counters were dismantled, including a large section of the ceiling structure containing the technical equipment that links the counters with the baggage conveyor system.

The technical planning and development of the baggage drop-off machines was handled by Fraport, in close coordination with Lufthansa. The new design was created by the Marcus Pedersen design company from Denmark and German architectural firm netzwerkarchitekten, with technical implementation by German firms Bleichert and Profluss. Fraport’s investment costs for the project are around €20m, the operator said.

This particular construction project involved the Lufthansa check-in counters 200 to 400 in Terminal 1. Fraport will also install new-generation bag-drop counters elsewhere in the terminal in the future, it confirmed.