Airport operator Aeropuertos Argentina 2000 has announced a partnership with Veovo. The former runs Argentina's two busiest airports, Aeroparque Jorge Newbery (AEP) and Aeropuerto Internacional Ezeiza (EZE), as well as 33 others, and has implemented Veovo's Passenger Predictability solution. This optimises operations and improves passenger flow in various processes, including security, immigration, baggage hall and border control.
The AI-powered cloud software measures passenger movement and offers live and predictive insight into customer behaviour. By aggregating data from multiple sensors and data sources, the analytics platform delivers valuable metrics such as occupancy, predicted wait times and lane productivity. This allows airports and their partners to take more informed decisions and make passenger processing as efficient and smooth as possible.
Thanks to the integration with live queue wait-time information displays and airport apps, passengers have accurate information to help them take control of their journey and reduce stress.
Sebastián Villar Guarino, AA2000, EZEIZA General Manager, said, "This technology allows Aeropuertos Argentina 2000 to have complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience. This is a key step in the AA2000 strategy to develop a smart and digital airport."
Diego Ovide, AA2000, EZEIZA IT Manager, said, "We believe that innovation and the constant search for more technologies help us provide quality service to our passengers. For the people who make up the airport community, this is the path we must take to be among the best airports. For this reason, it is vital to have strategic partners like Veovo, who help us in this great challenge to learn, grow and improve ourselves to be loved by our clients and become a benchmark in the airport industry.
James Williamson, CEO at Veovo said: "Keeping passengers moving smoothly through busy processes is key to running a successful airport and providing a memorable travel experience. With the Veovo platform, operators can build more robust, data-driven plans while also making smart decisions on the go. Aeropuertos Argentina 2000 is already seeing the benefit of the insights provided to predict bottlenecks and take proactive action at its two busiest airports, and we look forward to continuing to help them deliver predictable journeys for their customers.”
Other major airports, including JFK, Amsterdam Schiphol, Auckland, and London Gatwick, have adopted Veovo's flow analytics solution.