AGI has addressed cargo congestion at Chicago O’Hare through major investment in technology and a new off-airport import handling warehouse.

In its new 253,000 sq. ft warehouse, Alliance Ground International (AGI) has introduced a state-of-the-art racking and cargo mobility system. In addition, the development of the AGI Operations Control Centre (OCC) delivers significant efficiencies through the communication of live data to all parts of the ground handling supply chain.

“AGI is the largest ground handler in Chicago, and the digitisation of our handling processes has made us the most capable,” said Warren Jones, VP of business development. “It has enabled us to foster a culture change in communication that will benefit freight forwarders and our airline partners alike.

According to Jones, the combination of the OCC’s Flight Tracker Radar System, integrated Cargo Sprint software, capacity optimisation heat-mapping and the upcoming online ‘real people’ chat centre has enabled AGI to directly communicate with forwarders, airlines and other service providers to deliver a new level of stakeholder communication.