The ACI-CCAA Memorandum of Understanding will see the parties collaborate on several initiatives, including airport customer experience through the ACI Airport Service Quality (ASQ) programme; ACI Global trainings and assessments, including the APEX in Excellence peer assessment programme; decarbonisation through the new ACI APAC & MID Net Zero Roadmap programme, and ACI and CCAA events in China.
ACI World director general Luis Felipe de Oliveira said, “The reopening of China in 2022, the second largest aviation market after the United States, remains a critical boost to global activity and to passenger traffic, both domestically within the Chinese aviation market and for international travel. The Asia-Pacific region, where China plays a key role, is expected to rebound in 2023, reaching 85.3% of 2019 levels. We look forward to fortifying our partnership in a multitude of ways, including enhancing the customer experience, honing professional skills and accreditations, championing decarbonisation and organising airport events around the world, with Chinese airports at the forefront.”
De Oliveira recently undertook a five-day tour of China, which included meetings with top level representatives from CCAA, Beijing Capital International Airport, Daxing International Airport, and Guangzhou Baiyun International Airport, as well as Government representatives including Civil Aviation Administration of China (CAAC) administrator Song Zhiyong and Acting Mayor of Guangzhou Sun Zhiyang.
During the visit, a second MoU was signed, formalising Guangzhou Baiyun International Airport’s role as host of the 2025 ACI World Customer Experience Summit & Exhibition.
