Passenger Experience

WHILL drives North American expansion

Having exceeded its first-quarter goals, electric mobility solutions provider WHILL has expanded its operations in North America

MUC assists Chinese shoppers

Passengers from China can once more enjoy personal shopping assistance free of charge in Terminal 2 at Munich Airport

New airside equipment for Gibraltar

The Government of Gibraltar has invested in new airside equipment to replace units that have reached their end of life

Edinburgh trials extended Twilight service

Edinburgh Airport has extended its popular Twilight bag drop service, making it even easier passengers to check in their baggage the night before they fly

eSIM Go and Fraport ink deal

Airport group Fraport will harness eSIM Go’s Powered by Breeze solution to offer the global travel eSIM service to millions of its passengers

Ink Innovation signs JV with LPort

Ink Innovation and LPort have launched a joint venture designed to deliver innovative travel solutions in line with Saudi Arabia's Vision 2030

AMS provides real-time baggage info

Travellers using Amsterdam Airport Schiphol (AMS) now have access to real-time information about baggage waiting times

ADR debuts Shop&Fly service

Operator Aeroporti di Roma (ADR) has launched a new Shop&Fly service at Rome Fiumicino Leonardo da Vinci Airport

YVR teams up with BC government

The British Columbia Government and Vancouver International Airport (YVR) will work together to fight pollution and support sustainable jobs

TSA tests translation devices at PHL

TSA officers are testing new hand-held language translation-interpretation devices at Philadelphia International Airport

Prosegur Change signs Vegas deal

The cash service business has secured a deal to offer a range of currency exchange services at Las Vegas Harry Reid International Airport

Munich deploys F&B robot

Jeeves – a self-driving service robot – will sell food and snacks to passengers at Munich Airport in a year-long trial