Passenger Experience
SFO reopens Yoga Rooms
San Francisco International Airport (SFO) is reopening its Yoga Rooms in the post-security areas of Terminals 2 and 3
PDX announces noise-reduction measures
With its terminal re-roofing imminent, Portland International Airport has announced measures to protect travellers from excessive noise
CDA launches welcome campaign
Mayor Lori E Lightfoot and the Chicago Department of Aviation have announced a new Welcome campaign created by marketing agency FCB Chicago
Giant bunny joins SFO’s Wag Brigade
San Francisco International Airport’s team of certified therapy animals now includes a Flemish Giant rabbit – Alex the Great
SVO launches automated photo studio
A fully automated photograph studio – LiloPhoto – has been unveiled in Terminal B at Sheremetyevo International Airport in Moscow
Vienna debut for Zzzleepandgo pods
Sixteen sleeping pods have been installed in Terminal 3 at Vienna International Airport
Clear buys virtual queuing firm
Secure identity specialist Clear has acquired Whyline, a provider of virtual queuing and appointment technology, in an all-cash transaction
marhaba brings Meet & Greet to Oz
Airport hospitality specialist marhaba, part of dnata, has launched its Meet & Greet Services
in Australia
Changi launches short films
Changi Airport Group has launched ‘Where Dreams Take Flight: Singaporean Short Stories’, three short films created with local filmmakers
Athens measures emotional engagement
Athens International Airport has partnered with PathosAI to measure passengers’ emotional engagement in the context of the pandemic
Reservation pilot launches at MCO
Passengers departing Orlando International Airport will be able to reserve their spot in security screening lines pre-arrival at the terminal
Europe’s first Centurion Lounge opens at LHR
The first American Express Centurion Lounge in Europe has opened in Terminal 3 at London Heathrow Airport