For its first destination in Africa, IndiGo has picked Swissport Kenya for airport ground services at Jomo Kenyatta International Airport (NBO).
Swissport Kenya will provide complete airport ground services for IndiGo. Services include ramp handling – the movement of aircraft and baggage services – and a wide range of passenger services, from check-in to baggage services and passenger mobility, along with additional services such as aircraft cleaning, aviation security and the operation of an executive lounge. Swissport will also handle belly cargo for IndiGo’s Nairobi operation, which is primarily general cargo and pharmaceuticals.
“We are delighted to be supporting IndiGo at its first destination in Africa and we look forward to supporting the growth and success of IndiGo in Kenya and beyond,” said Racheal Ndegwa, managing director of Swissport Kenya. “When long-time customers like IndiGo entrust us to be their partner as they venture into new markets, it reaffirms our commitment to global service consistency, reliability, customer centricity and the industry’s best value for money, whatever our customers' priorities. Our reward is a far above-average customer loyalty.”
Swissport has been serving airlines in Kenya since 1997. In Nairobi, the company provides passenger services, ramp handling, air cargo handling, executive aviation services and operates an Aspire airport lounge. In 2022, Swissport began operations at Moi International Airport (MBA) in Mombasa, offering passenger services, ramp handling and executive aviation services. Across the two airports, a team of nearly 500 professionals handles on average 94 passenger flights and 1,200 tons of cargo each week. In Nairobi, Swissport operates an innovative and cost-effective service centre, offering airlines centralised load control and centralised cargo services.