Passengers traveling from Geneva Airport can now use self-service touchpoints at check-in, bag drop, and security, thanks to SITA’s digital passenger processing technology.
SITA has, in recent weeks, delivered its self-bag drop stations to Lufthansa Group airlines and its pre-security e-gates to optimise passenger access to security. In time for summer 2023, the Geneva-based company will deliver 15 Smart Path Scan and Fly Mini self-bag drop units as well as 30 Smart Path TS6 kiosks, which include payment functionality and are biometrically enabled. Once the biometric capability is activated, passengers will be able to seamlessly complete various steps of the journey such as check-in and bag drop by simply scanning their face at each touchpoint.
This self-service experience can also handle skis, a first for easyJet passengers flying from Geneva. The airport will also be the first to use SITA’s common-use payment solution with the P2PE (point-to-point encryption) certification. This will help passengers easily and securely pay for additional services such as excess baggage or ski allowances, using contactless payment methods during the self-bag drop process.
Passengers flying long-haul from Geneva’s recently opened East Wing can now use SITA’s Smart Path boarding gates, simply scanning their mobile to board the aircraft, making the boarding pass check completely touchless and automated. This is an extension of the self-service available at check-in and is part of a new experience where passengers can board long-haul flights directly from the gate without agent interaction.
Geneva Airport CEO André Schneider said: “The investment in our terminal infrastructure is as much about the requirements for a new automated and more digitalised passenger journey today as it is about preparing for future requirements. It’s an exciting time for Geneva Airport, and we have a strong partner in SITA to support us on this journey.”
In addition to the new passenger processing systems, SITA will provide a new AOS designed to further streamline the passenger experience, increase operational efficiency, and modernise the airport’s operations management.
Incorporating airport operations management, intelligent resource allocation, and real-time information sharing to staff and public, Geneva Airport’s new AOS will offer a unified view of the airport environment to all stakeholders. The airport, airlines, and ground handling teams will be empowered to better plan and make timely decisions to ensure the behind-the-scenes operation is fully synchronised with the improved passenger journey in the terminal. The AOS supports the airport’s ambition to align passenger, baggage, and aircraft operations efficiencies.