Hospitality enterprise self-service platform Servy is to launch a contactless mobile ordering and delivery platform at Chicago O’Hare International Airport (ORD).
The City of Chicago recently selected the Grab Chicago joint venture, a collaboration between Servy, Chicago-based, minority-owned Hyde Park Hospitality, and Unibail-Rodamco-Westfield Airports (URW Airports), to enable O’Hare customers to easily search, browse, order, and pay for food, beverages, and retail products from their phones for pick-up or delivery.
“We are excited to launch an airport-wide digital marketplace and in-terminal delivery service for O’Hare International Airport,” said Commissioner Jamie L Rhee of the Chicago Department of Aviation, which manages both O’Hare and Midway International Airports. “This collaboration is a win-win for our city and our customers – not only does it enhance customer choice and convenience, but it also advances local, minority-owned, and small business participation in our airports.”
The Grab Chicago partnership combines Servy’s platform with the local operational expertise of Hyde Park Hospitality, integrated digital and physical marketing led by URW Airports, and in-terminal delivery via AtYourGate.
In autumn 2020 – just six months into the COVID-19 pandemic – Servy and URW Airports launched contactless mobile ordering in ORD Terminal 5. Set to launch before the 2022 holiday season, the expanded programme will add dozens of new options and in-terminal delivery across Terminals 1, 2, and 3.
Jeff Livney, Servy’s chief experience officer, said: “Being able to offer digital-ordering options for travellers at airports has become enormously important in recent years as people expect more enhanced and connected experiences on their journeys. The Grab Airport Marketplace is now an essential tool for airports, enabling travellers to browse airport offerings seamlessly and easily, encouraging non-aeronautical spend.”
Servy’s Grab Airport Marketplace platform is currently available at more than 80 airports worldwide.