London Luton Airport has selected autonomous commerce specialist Jaggaer to deliver a new procurement platform

Deployment of the Jaggaer platform means the London Luton Airport (LLA) procurement team can now focus on value-added activities, moving away from a disconnected technology stack and manual, time consuming processes – from loading RFTs to checking the accuracy of supplier insurance documents or certifications – to a tool that frees up resource thanks to intelligent automation and a seamlessly connected platform of capabilities.

“Although London Luton Airport embraced the changing role of procurement to drive value and efficiencies while supporting suppliers, many of them local, we were lacking the tools to maximise the strategic impact that procurement can bring to our business. This new platform enables us to build a tailored solution that truly fits our needs, while continuing to trace a flight path for responsible procurement over the coming years,” said Richard McCord, CFO at London Luton Airport.

With the airport’s focus on compliance, the new automated platform will allow the LLA procurement team to progress from manually managing processes to a platform that will only require human intervention in case of exceptions. For example, when a supplier’s insurance runs out, the team will no longer have to call and request the updated document, as the Jaggaer platform will manage this automatically.

In addition to being fully compliant with the new UK Procurement Bill coming into effect in October 2024, the solution enables the introduction of digital category strategy, connecting data across the procurement lifecycle. This will help LLA move away from a more transactional and admin-focused model of managing procurement to strategic management of spend and suppliers.

Terry Gittins, head of procurement at London Luton Airport, said: “The limitations of our previous system meant that time and resource was all too often occupied with manual processes, but this investment will ensure we are well positioned to really drive transformation. We will now be able to assess spend more effectively, as well as improve supplier relationships, standardise processes, and keep a closer handle on cost control, while freeing the team for higher value activities.”


The Jaggaer platform will enable the LLA procurement team to focus on value-added activities
The Jaggaer platform will enable the LLA procurement team to focus on value-added activities London Luton Airport