To reassure passengers travelling during the COVID-19 crisis, Etihad Airways has launched Etihad Wellness, a comprehensive health and hygiene programme and customer guide. The airline said its online initiative builds on the stringent safety measures it has put in place and will be championed by specially trained Wellness Ambassadors, who will provide essential travel health information and care for peace of mind.


The new initiative provides customers with information about COVID-19 related protection Etihad

The airline said it will keep customers informed of its wellness initiatives through an online guide at, where it will highlight the standards of cleanliness and hygiene applied throughout the journey. This covers the airline’s catering facilities, food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival and ground transportation. Customers requiring more specific and personalised information can contact the multilingual Wellness Ambassadors around the clock by email.

Tony Douglas, group chief executive officer at Etihad Aviation Group, said: “Providing for our guests and their wellbeing is one of Etihad’s core values, and we have a responsibility to protect them, keep them fully informed and provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us, it is not simply about dealing with a ‘new normal’. This level of genuine and innovative customer care has been part of Etihad’s DNA since our inception.”

Etihad will also shortly introduce Wellness Ambassadors at Abu Dhabi International Airport.