Passenger self-service tech specialist Embross Airport Services has signed a long-term contract with Aéroport Marseille Provence

The new partnership will see Embross deliver its biometric and airport management solutions, bolstering Aéroport Marseille Provence's expansion plans and enhancing system reliability. Recognised as France’s second regional airport according to passenger traffic and its first by cargo handling capacity, Aéroport Marseille Provence aims to accommodate an anticipated 11 million passengers by 2025.

By integrating Embross’ passenger processing solutions, the airport will be able to streamline internal processes, thus providing passengers with an enhanced travel experience and a fresh perspective on travel planning. This collaboration signifies a pivotal step towards optimising efficiency and embracing technological advancements in the aviation industry.

“Embross was able to offer us equipment whose aesthetics matched our new terminal. On the technical side, we have already benefitted from the company’s great flexibility and inventiveness in supporting the innovation at the heart of our project,” said Denis Corsetti, chief operations officer at Aéroport Marseille Provence.

The roll-out of self-service technology will enable Aéroport Marseille Provence to shift to common-use passenger experiences where multiple airlines can leverage the same infrastructure, such as self-service kiosks, self-service bag drops and boarding gates. As part of this contract, Embross will be working with IN Groupe to deploy the biometric solution.

According to Embross, the solutions will give passengers more control over their journey, offering a low-touch, efficient check-in, bag drop, and collection process through assisted and self-service mechanisms. Aéroport Marseille Provence will benefit from a reduced infrastructure footprint and increased operational efficiency. The deployment of V1 and V2 kiosks is aimed at improving the airport’s operational efficiency. Embross’ kiosks can be used for check-in and bag tagging, paving the way for a completely touchless, mobile passenger journey.

Embross self-service technology will give Marseille passengers more control over their journey
Embross self-service technology will give Marseille passengers more control over their journey Embross