The Australian Department of Home Affairs has begun installing IDEMIA’s end-to-end border control technology in eight international airports.

In 2019, IDEMIA won the phase one contract to upgrade the airports’ old arrivals systems with its self-service biometric kiosk solution “Gen3 Kiosk”. The kiosk went through rigorous system and user experience testing by the Ministry of Home Affairs and the Australian Border Force, as well as passengers in real-life situations. Once it had passed all government deployment tests, it was deployed at Darwin, Adelaide, Brisbane, Cairns, Coolangatta, Melbourne, Perth and Sydney airports. Installation of 109 Gen3 Kiosks marked the completion of phase one in late 2021.


Phase two of the contract involves the delivery of eGates incorporating advanced biometric functionalities and capabilities: travellers complete an initial 1:1 verification against their passport at the Gen3 Kiosk, enabling a match when they present themselves at the eGate. With this solution there is no need for a token, as the traveller’s face is used as proof of their identity, ensuring a smooth and stress-free travel experience, according to IDEMIA.

“We are delighted that the Australian government has once again selected IDEMIA as its partner of choice to help enhance the passenger journey. The innovative Gen3 border control solution contains advanced biometric capabilities that not only help streamline the passenger’s airport experience, but also increase security. This is the result of the IDEMIA team’s continued dedication to successfully deploying such an innovative and industry-leading solution,” said Wee Liang TAN, senior vice president APAC public security & identity, IDEMIA.