Dubai Airports, the operator of Dubai International (DXB) and Al Maktoum International Airport (DWC), has implemented a demand planning and forecasting initiative that is “transforming behind-the-scenes supply management operations”.

Dubai Airports said the new artificial intelligence-aided approach has enhanced service levels, streamlined inventory management, and boosted operational efficiency across the organisation, contributing to a “superior experience” for airport guests.

Over the past year, the introduction of a sophisticated Material Requirement Planning (MRP) tool, powered by AI and machine learning, has helped the inventory team predict future spare parts consumption.

With parts on hand, the team can promptly execute engineering work orders, resulting in quicker maintenance responses and fewer disruptions.

The MRP tool has improved forecast accuracy by 30 percent, allowing for precise inventory planning and reducing excess stock by 12 percent. This optimisation enhances capital utilisation and ensures that resources are available when needed.

Emmanuel Augustin, VP of supply management at Dubai Airports, said: "We leveraged AI and real-time data to streamline our inventory management, improve efficiency and enhance the quality of service we provide to our key customers, both our internal business functions and the millions of guests who travel through the airport.

“As the first airport in the region and the first government entity in Dubai to implement this system, it underscores our commitment to innovation and operational excellence.”

IMAGE CREDIT: Dubai Airports