Tag Archives: Heathrow

No.1 Lounge for LHR

Posted on September 6, 2011 by Caroline Cook

On August 11, 2011, London Heathrow’s Terminal 3 welcomed the arrival of a flagship ‘super-lounge’ from No.1 Traveller.   The new facility, to which entry … More ››

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No.1 Lounge at Heathrow

Posted on July 27, 2011 by Caroline Cook

Airport hospitality specialist No.1 Traveller is launching its flagship lounge at London Heathrow Airport’s Terminal 3 in mid-August 2011. The new 10,000 sq ft (929m2) … More ››

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Boost for BA at T5C

Posted on June 16, 2011 by Caroline Cook

BA’s passengers got their first look at the latest extension to the carrier’s Heathrow home in May. Tom Allett reports. BRITISH AIRWAYS began a new … More ››

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‘Blue Sky’ Approach to Customer Service

Posted on June 16, 2011 by Caroline Cook

Jo Causon, Chief Executive of the Institute of Customer Service, argues that poor customer service is not only bad news for an airport, but for … More ››

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