Category Archives: Customer Service

‘Laptop’ Ban Won’t be Extended to European Flights

The current ban on electronic items in cabin baggage which affects flights to the US from eight countries won’t be extended to include services operating … More ››

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3-D Display of the World’s Air Traffic Inaugurated at Stockholm Arlanda Airport

I n an effort to visualize the growing number of destinations that can be reached directly from the airport, Stockholm Arlanda Airport has unveiled Open … More ››

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Gatwick Airport Chooses CTX 9800 Hold Baggage Explosives Detection Systems

Smiths Detection, formerly Morpho Detection – Safran, has announced a contract with London Gatwick Airport Limited to supply and service nine high-speed CTX 9800 DSi … More ››

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First Passenger Charter Flight to St Helena

Air Partner, the aviation services group, was recently appointed to charter a return flight from Cape Town to the Atlantic Ocean island of St Helena, … More ››

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Face Recognition Technology Test at Helsinki Airport

Finnair and Finavia, together with Futurice, have announced they are testing the use of face recognition technology for the check-in process of Finnair flights at … More ››

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First Glasgow – Bergen Service Launched

The first service between Glasgow Airport and the Norwegian city of Bergen departed on May 5, provided by Scotland’s airline Loganair. Operating a twice-weekly summer … More ››

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Explosive Detection Systems Order for New Istanbul Airport

The management team from the New Istanbul Airport has ordered 24 MV3D Hold Baggage Explosives Detection Systems (EDS) from L3 Security & Detection Systems. L3’s … More ››

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Prague Airport Enhances Checked Bag Explosives Checks

Prague Airport (IATA: PRG) has announced it is to introduce swab checks for trace elements of explosives inside hold baggage. As a result, from May … More ››

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Manchester Opens 1903 Lounge

Manchester Airport, UK, has officially opened its new 1903 lounge in Terminal 3. The adult-only lounge, named after the year of the Wright Brothers’ first … More ››

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Strong First Quarter Results for Finland’s Airports

Airport operator Finavia has released figures showing passenger numbers grew by 6.9%, year on year, in the first quarter of 2017. Finavia said the main … More ››

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