Category Archives: Customer Service

HSBC Deal Accelerates Development at London Biggin Hill

London Biggin Hill Airport (IATA: BIG) has agreed a £15 million finance package with banker HSBC to fund the construction of an additional 140,000sq ft … More ››

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American Airlines Begins Strategic Relationship With China Southern Airlines

American Airlines has announced it will make a US$200 million equity investment in China Southern Airlines, creating a partnership between two of the world’s biggest … More ››

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AOA: Aviation deal must be a priority in the Brexit negotiations

Working closely with the European trade association for airports, ACI EUROPE, the UK’s Airport Operator’s Association (AOA) says is setting out the importance of prioritising … More ››

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More Automatic-Electronic Gates at Larnaca International Airport

Hermes Airports, operator of Larnaca International Airport, Cyprus, has announced the expansion of its auto-electronic gates system. Overall, seven electronic gates are now in operation, … More ››

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US and UK ban Electronic Items in Cabin Baggage on Some Inbound Flights

The US and UK authorities are banning electrical items larger than smartphones from cabin baggage on flights from certain countries in the Middle East, North … More ››

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New Checkpoint Facilities for San Diego Airport

The San Diego County Regional Airport Authority Board has voted to move forward construction of a new Federal Inspection Services facility (to house Customs and … More ››

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IAG Launches Fifth Airline Brand

The International Airlines Group (IAG) is launching LEVEL – a new low cost longhaul airline brand that will take to the skies in June 2017 … More ››

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New Business Lounge Set to Open at London City Airport

London City Airport’s new Business Lounge will officially open on Monday 20 March, offering a premium customer experience for all passengers at the price of … More ››

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Sponsored: Because a memorable journey begins with a great airport experience

At Passenger Terminal Expo 2017, IER is introducing new products and solutions to help airports develop a true “sense of place” inside their premises and … More ››

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First Scheduled Airbus A380 Service for Dubai Al Maktoum Airport

Dubai Al Maktoum International Airport (IATA: DWC), Dubai’s second international airport, achieved a new milestone on March 8 when it welcomed its first scheduled A380 … More ››

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