Category Archives: Customer Service

Auckland Airport Responds to Aviation Fuel Shortage

The oil companies responsible for transporting, storing and supplying aviation fuel to Auckland Airport, the primary international gateway to New Zealand, are restricting the amount … More ››

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British Airways Launches New Premium Transfer Drive Service to help customers avoid missing connecting flights

British Airways is introducing a new service called Premium Transfer Drive at Heathrow to ensure that customers who are at risk of missing their connection … More ››

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Liverpool Airport Completes Latest Development Phase

Liverpool John Lennon Airport (IATA: LPL) has completed the refurbishment and upgrade of approximately 2,000m² of the upper floor of its departure lounge. The airport … More ››

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inter airport Europe 2017: Online vote for the Innovation Awards now open

inter airport Europe 2017, the International Exhibition for Airport Equipment, Technology, Design and Services will be held from October 10-13, 2017 at the Munich Trade … More ››

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Vilnius Airport Reopens After Runway Reconstruction

Vilnius Airport has announced that its runway reconstruction was officially completed on schedule at 23:59 on August 17. Work included replacing the old pavement, reinforcing … More ››

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Terminal Extension Work Underway at Edinburgh Airport

Work has started on the three-story extension to Edinburgh Airport’s terminal building which will stretch out from the existing gate 12 area, covering the old … More ››

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First Airside KFC at UK Airport

The UK’s first airside airport KFC outlet has opened at Manchester’s Terminal 3. The move, in cooperation with HMSHost International, has brought the famous ‘finger … More ››

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British Airways Signs new Codeshare Deal With Loganair

British Airways has announced a new codeshare agreement with Scottish airline Loganair. The new agreement, which comes into effect on September 1, when Loganair begins … More ››

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UK CAA Assesses Airports’ Disability Facilities

The UK Civil Aviation Authority (CAA) has published a report that assesses the top 30 UK airports on the quality of assistance they provide to … More ››

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Border Checks Lead to European Passengers Experiencing Huge Delays

Thousands of flights have been delayed because EU border controls are significantly understaffed to comply with tightened immigration checks. Many passengers have missed their flights … More ››

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