Category Archives: Customer Service

Munich Airport and Lufthansa Test Humanoid Robot

She is 4ft (120cm) tall, with sparkling round eyes and a pleasant voice: Starting from February 15, “Josie Pepper” the robot will be answering questions … More ››

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AA Passenger Agent’s Instinct Saves Children from Online Predator

American Airlines has issued a statement that should help alert all airport and airline employees to the dangers of human trafficking.   The airline officially signed … More ››

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New Qantas Lounge at Heathrow’s T3

Qantas’ latest international lounge, has opened at Heathrow Terminal 3. The airline says the design concept is an evolution of its flagship lounges around the … More ››

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Vilnius Airport to Start Terminal Modernisation

After completing its runway reconstruction last summer, this year Vilnius Airport is about to start the reconstruction of its passenger terminal. The airport says the … More ››

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Abu Dhabi Unveils Revamped Lounge

Abu Dhabi International Airport (IATA: AUH) has unveiled its revamped Plaza Premium Lounge – Al Dhabi in Terminal 1, with 47% increase in seating capacity, … More ››

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New Self Bag Drop at Hamburg Airport

Hamburg Airport has introduced a fully automated baggage drop facility with the aim of speeding-up the passengers’ journey through the terminal. Ten “self bag drop” … More ››

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Air France CDG Lounge Upgrade

On January 25 Air France reopened the first part of a redesigned, much larger and totally renovated Business class lounge at its Paris Charles de … More ››

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Birmingham Airport Invests in Passenger Experience

  Birmingham Airport has started a multi-million-pound programme of development works to improve the passenger journey through the airport terminal. The works include redeveloping the … More ››

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Heathrow Launches Ten-week Consultation Period

In the latest step towards securing permission to build a third runway, Heathrow Airport is launching a ten-week consultation ‘roadshow’ which will include presentations around … More ››

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Edinburgh Airport Wins Autism Award

Edinburgh Airport has become the first airport in Scotland to achieve an Autism Friendly Award.  Administered by the National Autistic Society Scotland, the award recognises … More ››

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