Munich Airport and Lufthansa Test Humanoid Robot

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The robot Josie Pepper has started passenger interaction trials at Munich Airport. (FMG)

She is 4ft (120cm) tall, with sparkling round eyes and a pleasant voice: Starting from February 15, “Josie Pepper” the robot will be answering questions for passengers in Munich Airport’s Terminal 2.  Whether they need directions to their gate or want to stop at a certain restaurant or shop, Josie Pepper will look them in the eyes and give them a prompt answer.

With the rollout of Josie Pepper, Munich Airport and Lufthansa are breaking new ground: It is the first-ever test of a humanoid robot equipped with artificial intelligence at a German airport.  For the next few weeks, Josie Pepper will welcome travellers to the non-public area of Terminal 2, which is jointly operated by Munich Airport and Lufthansa.

In her initial deployment, Josie Pepper, who speaks English, will await passengers at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building.  This test phase will be used to show whether Josie Pepper is accepted by passengers.

Josie Pepper’s “brain” contains a high-performance processor with a WLAN internet access.  This creates a connection to a cloud service where speech is processed, interpreted and linked to the airport data.  The airport says what sets the system apart is when this robot speaks, it does not just deliver pre-defined texts.  With its ability to learn, it answers each question individually.  Just like a real brain, the system gets steadily better at combining questions with the relevant information to provide more precise replies.

Josie was developed by the French company SoftBank Robotics and IBM Watson Internet of Things (IoT) cloud-based, artificial intelligence technologies determined her capabilities.

The robot was given the name “Josie” by the staff of Munich Airport and Lufthansa when she arrived.

This entry was posted in Airline Focus, Airports, Customer Service, Ground Handling, News, Operations, Passenger Terminal, Press Release.

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