London City Airport Top for Tweets

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London City Airport (LCY), UK, claims that its customers are three times more likely to engage using websites such as Twitter and Facebook compared to other UK and European airports. This comes after recent customer satisfaction scores which rated the airport as 8.7 out of 10 – better than other London airports and an “all-time high” for the facility.

LCY states that social media is now a “key tool” and boasts that its “continuous and consistent response to customers’ online questions and concerns” have led to increasing numbers of digital followers.

A recent report from the Airports Council International (ACI) Europe listed LCY as No.1 when comparing airport rankings to Twitter rankings, beating all other UK and European competitors.

Chief Commercial Officer Matthew Hall is thrilled with the findings: “The E-Commerce team work tirelessly to communicate with our passengers through the channels of Twitter and Facebook and I applaud their efforts, which are obviously not going unnoticed.”

The airport has also recently launched a Twitter tool that allows passengers to receive real-time details regarding their flight.

 

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